Return Policy

At K9 Power, we are so confident in the quality and effectiveness of our products that we offer a 100% Satisfaction Money Back Guarantee for the costs of the product. The customer is responsible for the cost of shipping received and returned shipping.

It’s important to understand that, depending on the supplement, some changes may not necessarily be noticeable to the eye, but you can be certain a healthy change is happening! Because our formulas target various systems, you may see changes at different rates. For example, Show Stopper our skin and coat supplement, may show noticeable results very quickly.  These changes will lead to a lustrous, shiny coat and supple clear skin, prompting less scratching and licking. Our Joint Strong on the other hand will show a decrease in overall discomfort and a real improvement in movement and mobility, but this may take more time to see results as it works to reduce inflammation in joints. Of course, this is also dependent on the dogs’ age and overall condition.

We also recognize the importance of having the highest quality products that are fully guaranteed in case they do not fit your pet’s needs. We value and appreciate your business and we will do everything to make your return a smooth and easy experience.

PURCHASES FROM K9POWER.COM
If you are not completely satisfied with your dog’s health supplements, simply return the unused portion within 45 days of initial delivery date in the original container. First, email support@k9power.com and let us know what product/s you are returning and the reason for the return.  Also inform us of the shipping method you selected for your returned item (USPS, UPS, FedEx, etc.) and the tracking number so we can monitor your return shipment. Once we receive your returned product, we will initiate a refund. The customer is responsible for the cost of shipping that occurred when item was purchased, customer is also responsible for return postage when mailing product back. If there is a quality issue, we would like to discuss it with you so we may further investigate and get you the right product! Please email us at support@k9power.com

K9 Power will refund products ordered from K9Power.com per our return policy.  We do not have the ability to monitor sales from other Pet Stores or online retailers, therefore, we cannot accept returns for items purchased outside K9Power.com. 

Any product purchased through sellers such as Pet Stores or other online retailers must be handled from the retailer. 

PLEASE NOTE:
We will request your payment be credited within 24-48 hours but please be aware that sometimes there are delays on the part of your bank or credit card company in processing these funds back to you. If you experience such delays, we recommend you contact your bank/ credit card company directly.