We recognize the important needs of our customers to have the highest quality products which are fully guaranteed and are returnable in the case that they do not fit your needs. We value and appreciate your business, so we will do everything in our power to make your return a smooth, easy transaction according to the policies listed below. K9Power® will stand behind all products sold on the K9power.com website and insure customer satisfaction. If we can't guarantee products, we won't sell them. We believe that if we stand behind our products, provide excellent customer service with fast processing and shipping, you will continue to patronize us, and hopefully tell other dog friends about us!
Damages & Shortages. Please check your order as soon as it arrives. Damages and shortages must be reported to K9Power® immediately so that a customer service representative can correct any problems.
Animal Naturals Supplements - If you are not completely satisfied with any Animal Naturals product, simply return the unused portion in its original container within 30 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. Refunds on returns do not include shipping charges.
Supplements and Perishable Products - Opened or used perishable items will not be refunded. If you ordered the incorrect item, or are not completely satisfied with an item when it arrives, do not open it! Returns must be un-opened and in the original condition. Simply return the item within 30 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. Refunds on returns do not include shipping charges.
Treats, Chews, Bone, Bullies - Opened or used perishable items will not be refunded. If you are not completely satisfied with an item and the packaging is un-opened and the in the original condition, simply return the item within 30 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. Refunds on returns do not include shipping charges.
Training Equipment, Bitework Equipment, Tugs - All equipment returns must be in new, unused, resaleable condition (unless the return is due to a manufacturing defect). We will not accept any item(s) that has been used, worn or soiled. Please be sure the equipment product you have ordered will fit your needs prior to using it. Refunds on returns do not include shipping charges.
Toy Returns - Even the best made toys are not indestructible. Most toys are designed for interactive play or exercise. Before giving a toy to your dog please be sure that the toy is the correct toughness for your dog. All toys must be in new, unused, resaleable condition (unless the return is due to a manufacturing defect). We will not accept any item(s) that has been used, worn or soiled. Refunds on returns do not include shipping charges.
Custom Orders - UNDER NO CIRCUMSTANCES ARE RETURNS ACCEPTED ON SPECIAL OR CUSTOM ORDERS!
All returns must be accompanied by a return authorization number. Please contact us at 877 K9POWER (597-6937) or by email prior to shipping, for authorization and return instructions. Please include a copy of the original invoice so we can process your return quickly. A short explanation of why the product did not suit your needs is not necessary, but we would greatly appreciate it so we may better meet our valued customers' needs.
Purchaser is responsible for return shipping. You may ship your return with any carrier you choose, however we recommend you choose one that offers you shipment tracking options. K9power.com will issue a UPS pickup order if your return is the result of an incorrect shipment or a damaged or defective product. We do not accept COD returns.
Your return will be credited to your method of payment generally within 48-72 hours of receiving your return. Please allow two billing cycles for your return to show on your credit card statement.
K9Power® disclaims responsibility for the use or misuse of products and the methods of use described on the K9power.com web site. The manufacturers label should always be followed. Comments and statements regarding products on the web site are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion or professional veterinary advice which should be sought in animal health matters. Please contact a customer service representative at 877 K9POWER (597-6937) if you have questions or need assistance.
Did your order arrive damaged? All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise as examination by the carrier’s inspectors may be necessary.
UPS Shipments - Customers should notifiy damage occuring in UPS shipments to UPS immediately at 800-PICK-UPS and then contact K9Power® at 877.K9POWER or email us at email@example.com
USPS Shipments - If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us